Your guests already text. Now someone texts back.
The text host replies in seconds, any hour, from your restaurant's number. It books, moves and cancels, puts guests on the notify list, answers questions, and knows when a person should take over.
- Guest:
Can I bump my 7pm to 4 people instead of 2?
- Marlow & Vine:
Happy to. I can seat four at 7:00 tomorrow at a corner table. Shall I update it?
- Guest:
yes please
- Marlow & Vine:
Done: tomorrow 7:00, party of 4, same code K7Q4MZ. See you then, Sam.
- Next day, 2:00 PM
- Marlow & Vine:
Marlow & Vine: See you tonight at 7:00, party of 4. Reply C to confirm.
- Guest:
C
How it works
The same brain as the phone
One host across calls and texts. A guest who called yesterday isn't a stranger today.
One-tap confirm
Reminders go out the day before. Guests reply C to confirm, and the host stand sees it instantly.
Staff can take over
Any thread can be picked up from the host stand. Reply, and the AI steps back until you hand it over again.
Compliant by default
STOP, START and HELP are handled automatically, and opted-out guests never get another text. Keywords are matched on the whole message, so 'can we stop by at 8?' is a question, not an opt-out.
Brief and gracious
Short, warm replies, written like a maître d', not a chatbot. No emoji unless the guest starts it.
Every text in the guest's thread
Confirmations, reminders and replies live in one conversation per guest, so whoever picks it up has the whole story.
Put your book, your phone and your regulars in one place.
We'll set up your floor, move every guest and reservation off your current system, and let you hear the AI host take a booking for your own restaurant before you change a thing.